FAQs

Yes, we offer free samples which can be selected in our free samples page or on each product and these are delivered free of charge.

Yes we can, all our composite products have been through rigorous and in depth testing phases and results are available either in our performance tab on each product or can be downloaded here. Be sure that the results of our products meet the standards required for your project and if unsure we can provide you free samples for you to get tested before installation.

Yes they are, we can recommend certain products for certain projects but generally its down to customer preference. Please compare our decking,cladding and fencing ranges and choose the right composite product for your project.

We offer an unrivalled 10 year commercial and 25 year residential warranty on all composite decking, cladding and fencing products as long as they have been installed to our installation and care guides.

Simply measure your area and enter the measurements into our easy to use calculators. This will calculate how much composite decking, cladding or fencing and accessories you will require your project.

Capped composite has a 4 sided polymer protective shell that protects the composite making it more stain resistant and colour consistent. Uncapped composite will fade in the first few months to a more natural colour then be colour consistent throughout.

We do not recommend sanding or staining any Assured Composite^® product that is capped. Our uncapped products can be lightly sanded to remove stubborn staines but we do not recommend staining. You will also void any warranty the products have if sanding or staining has been applied where not advised. Please see our installation and care guides for more information.

Simply use hot soapy water, a soft bristled brush and a hose pipe. For a more deeper clean use a jet wash with a maximum pressure of 1500PSI. Follow the direction of the grain and rinse thoroughly. Please see our installation and care guides for more information.

Our uncapped composite will fade up to 25% in the first 2-6 months to a more natural colour then will be colour consistent throughout. Our capped composite is coated in a 4 sided polymer protective shell which protects the composite against the weather, this allows the composite to be colour consistent throughout.

Yes certainly, simply make your purchase and select "collection" and a member of our team will be in touch once your order is ready for collection. We may require up to 48hrs to get your order ready depending on the amount of products ordered.

Yes we do, please contact a member of our team who will take a few details and give you a delivery quote based on the products and quantities ordered.

Yes we do, simply make your purchase and once you have entered your postcode our basket will calculate the cost of the shipping for you.

This depends on the delivery option you have selected and where you are based. Once an order has been placed we aim to dispatch products within 1-3 days. Please see our estimated delivery times on our delivery charges page for more information.

Yes, a member of our team will need help to unload products and it is the customers responsibility to provide this. We do not offer forklifts or cranes when delivering and our delivery service is kerb side only. Our team are not insured to carry products elsewhere other than kerbside. We also strongly advise to where PPE where applicable.

​In the unfortunate event that your products have been damaged or gone missing during delivery please refuse delivery or indicate the problem on the delivery note and contact us within 12 hours. Our team or preferred courier will also take photographic evidence and report back to the office. A signed delivery note without notations of missing, damaged or incorrect pieces represents your acceptance of the complete order in perfect condition. Please see our terms and conditions for more information.

Every project is different but installing Assured Composite^® products are pretty straight forward. Please see our decking, cladding and fencing installation and care guides for more information.

Composite trims and fascia can be fixed in 2 ways, either pre-drill holes and countersink screws into the composite or simply use a high bond strength adhesive. Please see our installation and care guides for more information for fixing and see our fixings page for coloured screws and adhesive.

Yes to allow ventilation so your composite cladding and decking can breath. We recommend using our long lasting composite joists or plastic joists as they have been specifically designed for this purpose but you can use other materials such as timber, steel, plastic or aluminium. If using timber joists or timber battens then we do offer joist tape and batten tape to prolong the life of the timber.

We recommend using Assured Composite^® fasteners and fixings with all Assured Composite^® products as we cannot guarantee the outcome of other products used. You may also void any warranty you have on the products purchased from Assured Composite^®.

We recommend at least 2 people to make life easier but it really depends on the size of the project and how quick you wish to finish.

The main differences between our ranges are whether the boards are uncapped (first generation) or capped (second/third generation) and whether they have a hollow or solid core.

Yes you can, our composite decking ranges offer a high anti-slip resistance as opposed to a wooden deck especially when using the grooved side of the deck board. If you are installing a pool or hot tub on top of the decking then we do recommend a solid deck board with extra joist supports.

Yes you can but please bare in mind that the timber subframe will not last as long as the composite decking installed on top of it. We do offer composite joists or recycled plastic joists as a long lasting alternative or even decking joist tape that will prolong the rot of the wood by protecting against water and moisture.

The only difference is the finish. Our Classic Woodgrain Composite Cladding has a 3D embossed woodgrain finish and our Classic Sanded Composite Cladding has a sanded finish both of which still offer a stunning modern contemporary look.

Yes as long as you use a subframe for ventilation. We recommend using our long lasting composite battens or recycled plastic joists as these have been specifically designed for this purpose but you can use other materials such as timber, steel, plastic or aluminium. If using timber battens then we do offer batten tape to prolong the life of the timber.

You can use our composite cladding for most outdoor projects including garden rooms, garages, houses, sheds, fences, flats, offices etc but it is the customers responsibility to make sure our products testing standards meet the standards of the project. Free samples are available for testing before purchasing and our testing results can be found here.

No, Assured Composite^® cladding will not rot or crack and is near on maintenance free compared to wooden cladding. We are that confident in our composite cladding which is why we offer a 10 year commercial and 25 year residential warranty just like our composite decking and composite fencing.

Yes you can but please bare in mind that wooden battens will not last as long as the composite cladding. We do offer composite battens or recycled plastic joists as a long lasting alternative or even cladding batten tape that will prolong the rot of the wood by protecting against water and moisture.

You can install composite cladding either horizontally or vertically depending on your preference. The more traditional look is to place cladding horizontally across your home, and this is the most common choice. For anyone wanting a contemporary feel or to give a greater illusion of height, we’d suggest installing your composite cladding vertically. View our case studies to see how some of our customers have opted to install their cladding.