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FAQs

Frequently asked questions regarding our composite decking, cladding, fencing and accessories.

Before choosing composite decking, cladding or fencing for your project you may have a few questions. Whether you are unsure on how to install composite decking or how much warranty Assured Composite® products have, you will hopefully find the answer on this page, and if not, simply get in touch with a member of our team and we will be more than happy to help.

General

  • ​What is composite?
    Wood polymer composite also known as WPC is manufactured by an extrusion process using a combination of recycled plastic, recycled natural wood fibre and a little additives including anti-UV and anti ageing. These combinations are specially blended together to create an immense versatile material which combines the traditional appearance of timber with the durability and resilience of composite.
  • Do you offer samples of your composite products?
    Yes, we offer free samples which can be selected in our free samples page or on each product and these are delivered free of charge.
  • Can you provide test reports for your composite products including fire ratings, slip ratings etc?
    Yes we can, all our composite products have been through rigorous and in depth testing phases and results are available either in our performance tab on each product or can be downloaded here. Be sure that the results of our products meet the standards required for your project and if unsure we can provide you free samples for you to get tested before installation.
  • Are all Assured Composite ® products for residential and commercial use?
    Yes they are, we can recommend certain products for certain projects but generally its down to customer preference. Please compare our decking,cladding and fencing ranges and choose the right composite product for your project.
  • How long is the warranty on Assured Composite® products?
    We offer an unrivalled 10 year commercial and 25 year residential warranty on all composite decking, cladding and fencing products as long as they have been installed to our installation and care guides.
  • How do I know how much composite I need for my project?
    Simply measure your area and enter the measurements into our easy to use calculators. This will calculate how much composite decking, cladding or fencing and accessories you will require your project.
  • What is the difference between capped and uncapped composite?
    Capped composite has a 4 sided polymer protective shell that protects the composite making it more stain resistant and colour consistent. Uncapped composite will fade in the first few months to a more natural colour then be colour consistent throughout.
  • Can I sand and stain composite?
    We do not recommend sanding or staining any Assured Composite® product that is capped. Our uncapped products can be lightly sanded to remove stubborn staines but we do not recommend staining. You will also void any warranty the products have if sanding or staining has been applied where not advised. Please see our installation and care guides for more information.
  • How do I clean composite?
    Simply use hot soapy water, a soft bristled brush and a hose pipe. For a more deeper clean use a jet wash with a maximum pressure of 1500PSI. Follow the direction of the grain and rinse thoroughly. Please see our installation and care guides for more information.
  • Does composite fade?
    Our uncapped composite will fade up to 25% in the first 2-6 months to a more natural colour then will be colour consistent throughout. Our capped composite is coated in a 4 sided polymer protective shell which protects the composite against the weather, this allows the composite to be colour consistent throughout.

Delivery & Collection​

  • Can we collect our products rather than pay for delivery?
    Yes certainly, simply make your purchase and select "collection" and a member of our team will be in touch once your order is ready for collection. We may require up to 48hrs to get your order ready depending on the amount of products ordered.
  • Do you deliver internationally?
    Yes we do, please contact a member of our team who will take a few details and give you a delivery quote based on the products and quantities ordered.
  • Do you deliver to the Highlands and Northern Ireland?
    Yes we do, simply make your purchase and once you have entered your postcode our basket will calculate the cost of the shipping for you.
  • How long do we have to wait for our products to be delivered once ordered?
    This depends on the delivery option you have selected and where you are based. Once an order has been placed we aim to dispatch products within 1-3 days. Please see our estimated delivery times on our delivery charges page for more information.
  • Will I need to help unload products when being delivered?
    Yes, a member of our team will need help to unload products and it is the customers responsibility to provide this. We do not offer forklifts or cranes when delivering and our delivery service is kerb side only. Our team are not insured to carry products elsewhere other than kerbside. We also strongly advise to where PPE where applicable.
  • What if I notice damage to products or missing items when delivered?
    ​In the unfortunate event that your products have been damaged or gone missing during delivery please refuse delivery or indicate the problem on the delivery note and contact us within 12 hours. Our team or preferred courier will also take photographic evidence and report back to the office. A signed delivery note without notations of missing, damaged or incorrect pieces represents your acceptance of the complete order in perfect condition. Please see our terms and conditions for more information.

Installation

  • How do I install composite?
    Every project is different but installing Assured Composite® products are pretty straight forward. Please see our decking, cladding and fencing installation and care guides for more information.
  • How do I fix composite corner trims and fascia?
    Composite trims and fascia can be fixed in 2 ways, either pre-drill holes and countersink screws into the composite or simply use a high bond strength adhesive. Please see our installation and care guides for more information for fixing and see our fixings page for coloured screws and adhesive.
  • Do I have to use a subframe when installing my composite cladding and decking?
    Yes to allow ventilation so your composite cladding and decking can breath. We recommend using our long lasting composite joists or plastic joists as they have been specifically designed for this purpose but you can use other materials such as timber, steel, plastic or aluminium. If using timber joists or timber battens then we do offer joist tape and batten tape to prolong the life of the timber.
  • Do I have to use Assured Composite® fasteners and fixings or can I buy elsewhere?
    We recommend using Assured Composite® fasteners and fixings with all Assured Composite® products as we cannot guarantee the outcome of other products used. You may also void any warranty you have on the products purchased from Assured Composite®.
  • How many people are needed to install composite decking, cladding or fencing?
    We recommend at least 2 people to make life easier but it really depends on the size of the project and how quick you wish to finish.

Composite Decking

  • What is the difference between the Premier, Classic and Elite composite decking ranges?
    Our Premier composite decking is a hollow deck board and our Classic composite decking is a solid deck board, both of which are un-capped and will weather to a more natural colour in the first few months then be colour consistent. Our Elite composite decking and Superior composite decking are capped in a 4 sided polymer protective shell which offers elite performance against weathering and are colour consistent throughout. Hollow deck boards are used for less weight on deck as opposed to solid deck boards which can take more weight i.e if you are using a hot tub. All our composite decking ranges can be used in commercial or residential environments depending on your projects needs. Please see our composite decking ranges compared which will help you decide which composite decking range will suit your decking project.
  • Can I install composite decking around my pool and hot tub?
    Yes you can, our composite decking ranges offer a high anti-slip resistance as opposed to a wooden deck especially when using the grooved side of the deck board. If you are installing a pool or hot tub on top of the decking then we do recommend a solid deck board with extra joist supports.
  • Where can I use composite decking?
    Assured Composite® have a selection of composite decking that can be used in any commercial or residential environment including gardens, patios, balconies, swimming pools, caravans, roof terraces, public spaces and near on any outdoor application.
  • Is composite decking slippery when wet?
    Like most things that are outdoor when wet, composite decking can become slippy but not as much as a traditional wooden deck as composite decking does not absorb the water as much. Our composite decking offers a high anti-slip resistance compared to other decking options.
  • Can I use timber joists for my composite decking subframe?
    Yes you can but please bare in mind that the timber subframe will not last as long as the composite decking installed on top of it. We do offer composite joists or recycled plastic joists as a long lasting alternative or even decking joist tape that will prolong the rot of the wood by protecting against water and moisture.

Composite Cladding

  • What is the difference between the wood grain and sanded composite cladding?
    The only difference is the finish. Our Classic Woodgrain Composite Cladding has a 3D embossed woodgrain finish and our Classic Sanded Composite Cladding has a sanded finish both of which still offer a stunning modern contemporary look.
  • Can I install composite cladding to my garage?
    Yes as long as you use a subframe for ventilation. We recommend using our long lasting composite battens or recycled plastic joists as these have been specifically designed for this purpose but you can use other materials such as timber, steel, plastic or aluminium. If using timber battens then we do offer batten tape to prolong the life of the timber.
  • Where can I use composite cladding?
    You can use our composite cladding for most outdoor projects including garden rooms, garages, houses, sheds, fences, flats, offices etc but it is the customers responsibility to make sure our products testing standards meet the standards of the project. Free samples are available for testing before purchasing and our testing results can be found here.
  • Will composite cladding rot quickly like wooden cladding?
    No, Assured Composite® cladding will not rot or crack and is near on maintenance free compared to wooden cladding. We are that confident in our composite cladding which is why we offer a 10 year commercial and 25 year residential warranty just like our composite decking and composite fencing.
  • Can I use wooden battens to fix my composite cladding to?
    Yes you can but please bare in mind that wooden battens will not last as long as the composite cladding. We do offer composite battens or recycled plastic joists as a long lasting alternative or even cladding batten tape that will prolong the rot of the wood by protecting against water and moisture.

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If you have any questions regarding our Assured Composite® ranges then please give us a call on 0166 440 0140 or email us at info@assuredcomposite.com

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