FAQs

If the answers to your questions are not below then please feel free to get in touch with a member of our team


General

​What is composite?
Wood polymer composite (WPC) is manufactured by an extrusion process using a combination of recycled plastic, recycled natural wood fibre and a little additives including anti-UV and anti ageing. These combinations are specially blended together to create an immense versatile material which combines the traditional appearance of timber with the durability and resilience of composite.

Do you offer samples?
Yes, we offer free samples which can be selected in our free samples page or on each product and these are delivered free of charge.


Can you provide test reports for your composite products including fire ratings etc?
Yes we can, all our composite products have been through rigorous and in depth testing phases and results are available either in our performance tab on each product or can be downloaded here. Be sure that the results of our products meet the standards required for your project and if unsure please get in touch.

Are all Assured Composite products for residential and commercial use?
Yes they are, we can recommend certian products for certian projects but its down to customer preference. Please see "compare our ranges" to compare and choose the right composite product for your project.

How long is the warranty on composite?
We boast a 10 year commercial and 25 year residential warranty on all products as long as they have been installed to our installation and care guides. Please see our terms and conditions for more information.

How do I know how much composite I need?
Simply measure the area in metres and enter the measurements into our easy to use calculators. This will calculate how much composite you will require and the total cost minus shipping.

What is the difference between capped and uncapped composite decking?
Capped composite decking has a 4 sided polymer protective shell that offers elite durability making it more scratch, stain and mould resistant as opposed to uncapped decking.

Can I sand and stain composite?
We do not recommend sanding or staining any Assured Composite product that is capped. Our uncapped products can be lightly sanded to remove stubborn staines but we do not recommend staining. You will also void any warranty the products have if sanding or staining has been applied where not advised. Please see our installation and care guides for more information.

How do I clean composite?
Simply use hot soapy water, a soft bristled brush and a hose pipe. For a more deeper clean use a jet wash with a maximum pressure of 1500PSI. Follow the direction of the grain and rinse thoroughly. Please see our installation and care guides for more information.

Does composite fade?
Our uncapped composite does fade slightly. You will notice the fading in the first 2-6 months of upto 25% and then the colour will be consistent throughout. Our capped composite will hold the colour constantly due to its 4 sided polymer protective shell.

Does WPC rot?
WPC does not rot, warp or splinter. When installing you will be required to leave expansion gaps for any slight movement which may occur. Please see our installation and care guides for more information.

Delivery & Collection​

Can we collect our products once we have purchased them?
Yes certainly, simply make your purchase as usual and select "collect at store" and a member of our team will be in touch once your order is ready for collection. We may require upto 2 days to get your order ready depending on the amount of products ordered.

Do you deliver internationally?
Yes we do, please contact a member of our team who will take a few details and give you a delivery quote based on the products and quantities ordered. 01664 400140 - info@assuredcomposite.com

Do you deliver to the Highlands and Northern Ireland?
Yes we do, simply make your purchase as usual and our basket will calculate the cost for you. Please see our delivery charges for more information.

How long do we have to wait for our products to be delivered once ordered?
This depends on the delivery option you have selected. Once an order has been placed we aim to dispatch products within 1-3 days. Please see our estimated delivery times on our delivery charges for more information.

Will I need to help unload my products when delivered?
Yes, a member of our team will need help to unload products and it is the customers responsibility to provide this. We do not offer forklifts or cranes when delivering and our delivery service is kerb side only. Our team are not insured to carry products elsewhere other than kerbside. We strongly advise to where PPE where applicable.

What if I notice damage to products or missing pieces when delivered?
​In the unfortunate event that your products have been damaged or gone missing during delivery please refuse delivery or indicate the problem on the delivery note and contact us within 12 hours. Our team or prefered courier will also take photographic evidence and report back to the office. A signed delivery note without notations of missing, damaged or incorrect pieces represents your acceptance of the complete order in perfect condition. Please see our terms and conditions for more information.

Installation

How do I install composite decking?
Every project is different but installing Assured Composite decking is pretty straight forward. Please see our decking installation and care guides for more information.

How do I fix Assured Trims and Fascia?
Assured Trims and Fascia can be fixed in 2 ways, either pre-drill holes and countersink screws or simply use a high bond strength adhesive. Please see our installation and care guides for more information.

Do I have to use a subframe when installing decking over a solid surface?
Yes, we recommend using Assured joists/battens when installing decking or cladding on a solid surface. Our joists/battens have been specifically designed for this purpose but you can use other materials such as timber, steel, plastic or aluminium.

Do I have to use Assured Composite Fasteners and Fixings or can I buy elsewhere?
We recommend using Assured Composite Fasteners and Fixings with all Assured Composite products as we cannot guarantee the outcome of other products used. You may also void any warranty you have on the products purchased from Assured Composite.

How many people are needed to install composite decking and cladding?
We recommend at least 2 people to make life easier but it really depends on the size of the project and how quick you wish to finish.

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